Patient Feedback

Your experience as a patient at Albury Wodonga Private Hospital is very important to us. We are committed to providing high-quality care and service to every patient. If your experience has not met your expectations, we would like to know so we can learn and improve. We also greatly appreciate positive feedback and ensure that recognition is shared with the staff members involved.

Following your discharge, you will receive an electronic patient experience survey sent to the contact details provided during your admission. This survey may be received several weeks after your hospital stay and provides an opportunity to share feedback about your experience and suggest areas for improvement, if required.

If you would prefer to provide feedback sooner, please speak with a member of your clinical team, who will be happy to assist.

Patient Complaints

If you have any concerns about any aspect of your treatment or care at Albury Wodonga Private Hospital, there are several ways you can raise them. You may ask to speak with the Nurse Unit Manager or Hospital Supervisor, who may be able to address your concerns promptly and support your immediate needs.

If further assistance is required, the Director of Clinical Services and Chief Executive Officer are also available to discuss your concerns.

Please do not hesitate to seek support from any member of our team. We are committed to listening, responding appropriately, and working with you to ensure the best possible experience during your care.